Refund Policy

Last Updated: July 2026

Thank you for shopping with Wakuzy.

Please read our Refund Policy carefully before placing an order.

No Returns or Refunds

At Wakuzy, we currently do not offer returns, exchanges, or refunds once an order has been placed and confirmed.

Please make sure you review your order carefully before completing your purchase.

Damaged or Incorrect Product

If you receive a product that is damaged during shipping or different from what you ordered, please contact us within 48 hours of delivery.

To help us review your request, please provide:

Your Order Number
Clear photos of the product
Clear photos of the packaging
An unboxing video (recommended for faster verification)

Once verified, our team will provide an appropriate resolution.

Mystery Boxes

All Anime Mystery Boxes are sold as surprise products.

Because of their mystery nature:

Returns are not accepted.
Refunds are not available.
Exchanges are not available.
Specific items cannot be requested after purchase.

Please purchase Mystery Boxes only if you are comfortable with receiving a surprise selection.

Order Cancellation

Orders cannot be cancelled once they have been processed or shipped.

Contact Us

If you have any questions regarding this policy, feel free to contact us.

Email: wakuzzy@gmail.com